Shipping and payment

ORDERING

A purchase agreement is in force from the moment the provider sends the buyer the first electronic notification on the status of the buyer’s order (the subject containing the words: potrditev prejema naročila / order placement confirmed). From this moment, all the prices and other conditions are fixed and constitute an obligation both for the provider and the buyer.

PAYMENT OPTIONS

The provider offers the following payment options:
• bank transfer to the account of Griffing d.o.o. based on a quotation/pro forma invoice,
• credit card (Mastercard, Activa, Visa, American Express),
• online payment with Paypal.

INVOICING

The invoice is issued to the buyer at delivery of the ordered item(s). The invoice defines the elements of the price and all the costs related to the purchase.

It is the responsibility of the buyer to check whether the contents of the invoice are correct and notify the seller of possible mistakes within eight days of receiving the invoice. The provider is not liable to consider complaints received after this deadline.

ONLINE STORE PRICES

The prices are offered equally to all users of the G-line online store. All prices include VAT unless explicitly stated otherwise.

The prices are valid at the moment of submitting the order and have no validity duration set in advance.

The price list may be subject to change without prior notice.

PACKAGES

A package is a joint order of two or more items. During the purchase procedure, the system offers other items and related savings. Special savings are offered for additional items within a package, which are shown in the shopping cart before the order is submitted.

RIGHT TO ORDER CANCELLATION AND RETURNS

A consumer (applicable only to natural persons purchasing items for non-commercial use) has the right to withdraw from the purchase agreement by notifying the seller of this within 30 days of receiving the item(s) without having to state the reasons for the decision. This period starts one day after the goods have been received.

The consumer must notify the seller of the withdrawal via e-mail to info@g-line.net.

In case of withdrawal from the contract, the consumer must return or send the item(s) back (by post) to the seller’s address: Rakitnica 41, SI-1331 Dolenja vas, Slovenia.

The product must be returned to the seller undamaged and in original condition and quantity, except if the product was destroyed, broken, lost or reduced in quantity outside of the consumer’s liability. The consumer may not use goods freely before the withdrawal from the contract. The consumer may examine and test the item(s) to the extent that is necessary to determine the condition of the goods. Testing an item beyond this is construed as use, whereby the consumer loses the right to withdraw from the purchase agreement.

The only cost of the consumer pertaining to a withdrawal from the contract is the cost of returning the goods (which in case of shipping is charged based on the regular prices of the dispatcher and depends on the shipment/package/cargo). The goods must be returned to the seller within 14 days of the notification of withdrawal from the purchase agreement.

The consumer has no right to withdraw from the purchase agreement for items that have been custom made or adjusted for the consumer, according to his or her needs, for items that are not suitable for return by nature, for perishables and items over expiry date.

Received payments will be returned as soon as possible but within 7 days from receiving the returned goods at the latest. To ensure certainty, accuracy and timeliness of the refund and correct records of payments, the return of the purchase price to the buyer may only be carried out via bank transfer to the buyer’s account. Cash refunds are not possible.

In exceptional cases of returns not pursuant the Slovenian Consumer Protection Act (ZVPot), the consumer may be offered a buy-back with appropriate compensation set in a written record upon return of the goods. Such a buy-back at reduced price must be confirmed by the consumer via e-mail. The consumer may only use the compensation when ordering another equal or higher priced item.

The provider also offers return and exchange of goods. If an item should not meet the buyer’s expectations, it may be exchanged for another item of equal value.

The right to return and exchange or a refund under warranty or due to a manufacturing error is governed in more detail by the Consumer Protection Act.

WARRANTY

Items have warranty when so stated on their warranty certificate or invoice. Warranty is only valid when the instructions on the warranty certificate had been followed and when the invoice is provided. Warranty duration and deadlines are defined on the certificate or invoice.

The information on warranty is also included in the web presentation of the product. If there is no information on warranty in the presentation, the product has no warranty or the staus in unknown at the time. In this case, the buyer may contact the provider, who shall ensure the latest information.

DELIVERY

The provider’s contract partner for shipping is Pošta Slovenije, however, the provider reserves the right to choose another carrier if this will improve the efficiency of the delivery.